Terms of service

Terms & Conditions

Welcome to Kustomade. This website is owned and operated by CINE STUDIO under the brand name Kustomade. By accessing or using our website, you agree to be bound by the following Terms & Conditions.

1. Acceptance of Terms

By accessing, browsing, or placing an order on this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Definitions

  • “Website” refers to Kustomade (kustomade.co.in)
  • “We”, “Us”, “Our” refer to CINE STUDIO (Kustomade)
  • “User”, “You” refers to any person accessing or using the website
  • “Products” refer to customized and non-customized items offered on the website

3. User Eligibility & Obligations

  • You must be at least 18 years old or accessing under supervision
  • You agree to provide accurate and complete information
  • You are responsible for the content (images/text) you upload

4. Products & Customization

  • All customized products are made based on user-provided inputs
  • We are not responsible for errors in uploaded images or details
  • Slight variations in color/design may occur due to screen differences

5. Pricing & Payments

  • All prices are listed in INR (₹)
  • We reserve the right to modify pricing at any time without prior notice
  • Payments must be completed before order processing
  • Applicable taxes and shipping charges will be added at checkout

6. Order Processing & Cancellation

  • Orders are processed after successful payment
  • Customized orders cannot be canceled once production begins
  • Cancellation requests (if applicable) must be made within 12 hours

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary
  • We are not responsible for delays caused by courier services or external factors
  • Customers must provide accurate delivery details

8. Returns & Refunds

  • Customized products are non-returnable unless defective or damaged
  • All issues must be reported within 48 hours of delivery with clear photos or videos.
  • Refunds/replacements will be processed after verification

9. Intellectual Property Rights

  • All content on this website (designs, logos, text, images) is the property of CINE STUDIO (Kustomade)
  • Unauthorized use, reproduction, or distribution is strictly prohibited

10. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services
  • Our maximum liability shall not exceed the value of the product purchased

11. Third-Party Services

  • We may use third-party services (payment gateways, shipping providers)
  • We are not responsible for their actions, policies, or service interruptions

12. Termination of Access

We reserve the right to suspend or terminate access to our website if any user violates these Terms & Conditions.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Solan, Himachal Pradesh, India.

14. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

15. Contact Information

For any queries regarding these Terms & Conditions, please contact us:

  • Business Name: CINE STUDIO
  • Brand: Kustomade
  • Email: hello@kustomade.co.in
  • Phone/WhatsApp: +91 98160 37575
  • Location: Kustomade, Cine Studio, Opp. Bhagnal COmplex, Rajgarh Road, Solan, Himachal Pradesh - 173212