Refund policy

At Kustomade, every product is made with care and customized just for you. Since our products are personalized, we follow a slightly different return policy to ensure fairness for both our customers and our process.

🔁 Returns

As most of our products are custom-made, we do not accept returns or exchanges unless the item you received is:

Damaged during delivery
Defective or has a manufacturing issue
Incorrect (different from what you ordered)

If you face any of the above issues, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

💸 Refunds

Once your issue is verified, we will offer one of the following:

Replacement of the product (preferred option)
Full or partial refund, depending on the issue

Refunds (if applicable) will be processed within 5–7 business days to your original payment method.

❌ Non-Returnable Items

We do not accept returns/refunds for:

Customized products with no defect or damage
Minor color variations (due to screen differences)
Incorrect photo uploads or details provided by the customer

📦 Order Cancellation

Orders can only be canceled within 12 hours of placing the order
Once the design or production process has started, cancellations will not be possible