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Have a question, custom request, or need help with your order? We’re here for you.
Contact Us
At Kustomade, we’re committed to making every moment special.
Our support team is available from 9:30 AM to 8:00 PM, Monday to Saturday, and is always ready to assist you with any questions or concerns — whether it’s an order update or help choosing the perfect personalized gift.
We’re just a message away and always happy to help.
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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can I make changes after placing an order?
Yes, changes are possible shortly after placing your order. Please contact us as soon as possible so we can assist you before processing begins.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.